Extended Return

Few people can decide from a description and a photo whether a product is exactly right for them. Some decide quickly, others need more time. With the Extended Return service, you have 60 days instead of 14 to make up your mind.

• 60-day return period for individuals
• 30 days for businesses
• Activated with a single checkbox in the cart at checkout

Decide at your own pace

On top of the standard 14 days during which you can return a product without giving a reason, this service adds another 46 days. In practice, you can return the item any time within the first 60 days from delivery. For companies and legal entities, the period is 30 days, as the statutory right of withdrawal for consumers does not apply to them.

Return it if it's not right for you

We want you to leave our store satisfied, not just to make a sale. Take your time to try the product and send it back without hesitation if it doesn't meet your expectations. For full details, please consult the Terms and Conditions or write to us at contact@filtro.ro.

How to activate the service

1. Choose the service. When purchasing, check Extended Return in your shopping cart. You can do this for multiple products in the same order.
2. Activate through payment. The service is activated immediately after payment is completed. The final cart total automatically increases by the value of the additional service.
3. Return within the period. Send the product back within 60 days (30 for legal entities), and we will refund you as soon as we receive and inspect it.

Didn't check the box when placing your order? The service can still be purchased up until the day the package is picked up for dispatch, even after the order has already been shipped to you. Write to us and we'll add it.

How it works in practice

Example 1 — Filtration system, 899 lei

• You purchase a filtration system for 899 lei.
• You also add the Extended Return service to your cart.
• You discover that the system doesn't fit in the available space, but more than 14 days have already passed since delivery.
• Result: you can return the product and get your money back, even though the standard return period has expired — provided the product has not been used or installed and meets the return terms.

Example 2 — Replacement cartridge set

• You purchase a replacement cartridge set.
• You also add the Extended Return service to your cart.
• You realise the set you ordered doesn't fit your system and want to return it, but more than 14 days have already passed since delivery.
• Result: you can return the set and we'll refund you, provided the seal is intact, the product has not been used, and it meets the return terms.

Return conditions

• Unused product. Systems and equipment must be returned uninstalled and unused.
• Sealed consumables. Cartridges and consumables are accepted for return only in sealed, unopened packaging.
• Personal hygiene. Products in the personal care and hygiene category cannot be opened and tested.
• Time limit. 60 days from delivery for individuals, 30 days for legal entities.
• Activation. The service covers only the products in the order for which it was purchased.

Frequently asked questions

Want to return a product?

Write to us, mention your order number and which product you'd like to return. We'll quickly confirm the steps and the return address.

Write to us at contact@filtro.ro