Warranty & Service

General Information

All products sold by our company benefit from warranty conditions in accordance with the legislation in force as stipulated by ANPC and the commercial policies of manufacturers.

Products sold on our website benefit from the legal guarantee of conformity in accordance with OUG 34/2014 and Law no. 449/2003. To report an issue that falls within the warranty conditions, you can complete the service submission form or write to us at contact@filtro.ro. The response time is 2 business days.
You may also send the product directly to our service center at str. Piscul Crasani, nr. 24, Sector 6, Bucuresti, along with the warranty certificate and a description of the reported issue. The resolution time is a maximum of 15 days. After receiving and inspecting the product, we will contact you to present our findings and the proposed solution (warranty repair or chargeable repair).

Products are new, in their original packaging, and come from sources authorized by each manufacturer. Warranty certificates are issued by FILTRO and warranty service will be handled through our own service center.

The shipping cost for sending the product to the service center is borne by the customer for the outbound delivery and by us for the return delivery. In the event of an unjustified warranty claim, or if the product has been damaged due to use that does not comply with the requirements in the product's technical manual, we reserve the right to charge the customer for the cost of inspecting the reported defective product, as well as courier service costs. The labor cost will be calculated at the time of receiving the items for warranty assessment in accordance with service rates and cannot be less than 50 lei.

Warranty procedure: if you have purchased products from our website and they are within the warranty period, please contact us by phone or email, and we will resolve the situation as quickly as possible. The legal resolution deadline is 14 calendar days.

Exceptions and Notes

IMPORTANT! The following situations are not covered by the warranty:
- Defects of any kind resulting from improper installation or use of the devices.
- Defects of any kind resulting from wear within normal limits due to use of the product under normal conditions.
- Consumables of any type that have become saturated or clogged due to the water used to supply the equipment.

Service Intake

Once the product is in our possession, it will be inspected at the service center and all necessary steps will be taken to restore it to proper condition, as long as the product is covered by the warranty. The service address is str. Piscul Crasani, nr. 24, Sector 6, Bucuresti

Defect Resolution

Remedial measures may include: repairing the product, voiding the warranty, partial or full replacement, up to and including a refund of the product's value if no other solution is available.

Request Resolution

Once the product has been restored to working condition, the customer will be notified, and within no more than 2 business days, the functional product will be delivered to the customer.

Any period of non-functioning appropriately extends the warranty period. This interval is calculated from the moment the product is registered at the service center until it is restored to normal working condition and the customer is notified in writing for pick-up, or until the product is actually handed over to the consumer.

All packages sent to the service center are inspected upon receipt in the presence of the courier. If the product is found to be missing, the package will be refused and returned to the sender.