InstalaDor service si mentenanta

Terms and conditions for the provision of repair and maintenance services.

The service turnaround time is 1–3 working days, calculated from the date on which we take possession of the equipment and all relevant details (problems, requirements, etc.). This service includes the diagnosis and repair of faults, the replacement of consumables and the cleaning of filtration systems.

Service at our premises: The equipment can be brought to our premises in person or sent by courier.

On-site service at the customer’s premises: If you require a fault to be diagnosed, repaired (where possible) and the system serviced at your premises, an additional call-out charge of 80 lei will be added to this price.

The repair and maintenance service does not include consumables or replacement parts required for the repair. This service includes checking and diagnosing the fault, proposing a repair (where possible) and providing an estimated cost for replacement or repair parts.

Note: we specialise in the repair and maintenance of equipment from the following manufacturers: FILTRO, Ecosoft, Aquafilter, Clack, AquaMax and BWT. Apart from these manufacturers, we can repair any standard reverse osmosis system, as well as some systems containing electrical circuits and pressure pumps. For equipment not produced by the manufacturers listed, we cannot guarantee a repair, but we will do our utmost to assist you. If the repair cannot be carried out, the amount paid will be refunded, minus an assessment fee of 50 lei.

Repair and maintenance service:

• Receipt of the product from the customer (in person or by courier)
• Admission to the service centre to assess the reported fault
• Replacement of consumables or faulty parts
• Sanitising the system and its components
• Checking for leaks and replacing seals, connectors or hoses if any leaks are found.
• Checking for optimal operation and water quality.
• Preparing the product for handover/delivery.

Installation shall be carried out in accordance with relevant legislation, best practice guidelines and safety regulations for the installation site and the installation team (no work shall be carried out that poses a high risk of causing material damage or physical injury).

Work requiring special components not held in stock will be ordered (where possible) from suppliers, and the equipment will be repaired or handed over upon receipt of the ordered parts. The cost of parts and consumables will be communicated to the customer and is to be paid by them.

Prices include VAT. The voucher is valid for a maximum of 3 months.

The following are not included in the standard service: consumables, parts or accessories; repairs to circuit boards or other sensitive components.

The customer assumes responsibility for any risks or potential damage to the equipment if it is old and the components are fragile or worn.

In the case of service contracts entered into with us, once the service ordered/purchased has been fully provided (for example, the product has been installed, uninstalled, cleaned, etc.), the service contract is deemed to have been fully performed, and the consumer may no longer request a refund of the payment made. Any other service requested separately or as an add-on (for example, uninstallation, installation of a new product, etc.) constitutes a separate service and will be carried out at the customer’s express request, subject to a charge. Where the service has been purchased online or by telephone, the consumer forfeits their right of withdrawal as provided for by current legislation once the service ordered has been provided.

Any complaint regarding the quality or delay of the installation service may be made by email. The official email address can be found on the contact page.

The purchase of the service and maintenance of water filtration systems implies acceptance of these terms and conditions for carrying out the installation. The customer agrees to the processing of personal data by PureTECH Solutions SRL and its subcontractors for the purpose of performing the contracted services. Personal data will not be disclosed to any third parties and will not leave Romanian territory.

* To be eligible for the warranty, water filtration systems must be installed by professionals or companies authorised to carry out such work, as per the warranty certificate provided by the manufacturer or seller, or following the purchase of our installation service.

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FILTRO.ro: We make constant efforts to keep the information on this page accurate. Rarely they may contain inaccuracies: the photo is informative and may contain accessories not included in the standard packages, some specifications may be changed by the manufacturer without notice or may contain operating errors. All promotions present on the site are valid within the stock limit. In accordance with the provisions of GEO 140/2021, the products benefit from a 24-month legal guarantee of conformity, with the exception of consumables and other products with a special regime.